Stat WaitTime API: Transparency That Moves Care Forward

The Problem with “Hurry Up and Wait”

As with any industry where a high-level of expertise is needed to serve a wide population, waiting is part of healthcare. But it doesn’t have to feel like a complete mystery to those seeking care. All too often patients show up, cross their fingers, and hope the wait isn’t too long. Staff field the same “how much longer?” questions a dozen times an hour. Leaders juggle uneven patient flow across clinics with no real visibility. It adds up to wasted time, frustrated patients, and burned-out teams.

What the WaitTime API Does

Our new WaitTime API flips the script. It takes the real-time wait times from your waiting rooms and makes them available anywhere you want them to be:

• On your clinic website
• In a chatbot or patient portal
• Up on a digital billboard or TV screen
• Even outside the building, before a patient ever walks in

Think of it as a broadcast tower for your lobby—patients know what’s happening, and your team can use that transparency to guide smarter decisions.

Why It Matters

Here’s why this is a big deal:

1. Load balancing across facilities – If one clinic is slammed and another is wide open, patients can see that instantly and choose the better option.
2. Reduced unnecessary ED visits – When patients see realistic wait times, they’re less likely to give up and head to the ER for something urgent-but-not-emergency.
3. Happier staff and patients – Transparency cuts down on repeated “is it my turn yet?” interruptions and keeps patients in the loop.
4. Better throughput and access – Smarter routing of patients means smoother flow, shorter waits, and fewer bottlenecks.

The Bigger Picture

The WaitTime API isn’t just about answering “how long is the wait?” It’s about giving healthcare organizations a tool to manage flow proactively, improve access across their network, and create the kind of experience patients actually want to come back to.

Because when you replace mystery with clarity, you get more than satisfied patients—you get smoother operations, less staff burnout, and a healthier system overall.