Robbi’s experience includes direct patient care as an audiologist, leadership within Virginia Mason’s Kaizen Promotion Office, and operational leadership in oncology, perioperative services, and ambulatory care. In addition to sponsoring and leading improvement events across the care spectrum, he has led flow (3P) workshops focused on inpatient and surgical facility design, ambulatory flow, patient safety, and future-state visioning. Robbi is a Kaizen Fellow graduate in the Virginia Mason Production System^® and 3P (Production, Preparation, Process) facilitation. In addition, Robbi is trained in the use of experience-based design (EBD) and breakthrough innovation.