Urgent Care Slashes Wait Times (Part 2: Flu Season Spike)

Managing the Surge

When flu season hit, Zelcare (urgent care) faced a 31% spike in patient volume. It’s the kind of surge that pushes urgent care operations to their limits; longer wait times, stress on staff, and rooms sitting empty while patients stack up.

But with Stat? Instead of falling behind, Zelcare got faster. The care team optimized how the clinic operated during its busiest days. The result? A 17% reduction in overall cycle times even with 31% more patients served.

Chaos Is in the Details

In urgent care, it’s the little things that pile up: minor delays, unresolved errors, missed handoffs. Without visibility, the situation can dissolve into “death by a thousand cuts.” MAs don’t know a room is ready. Providers are waiting for verbal updates. Errors (like missing EKG labels) slip through and take precious time to unwind.

Stat made it obvious the true solution wasn’t stubbornly pushing through using old systems. The team needed a better way to work together by increasing visibility and instant communication.

Real-Time Visibility for Urgent Care

Zelcare implemented a 3-MA per provider model during peak days, ensuring someone was always available to room patients. With Stat in place, this approach worked even more efficiently:

• Flowstations gave the whole team live visibility into patient status, room availability, and cleaning needs.
• Real-time alerts reduced dependency on verbal handoffs, letting MAs take action as soon as a room opened up.
• Stat’s analytics and reporting helped catch and coach on errors, like identifying who was in a room when an EKG went unmarked, allowing for fast resolution and staff training.

Stat isn’t like your old, disconnected digital tools. Stat's CareOps platform glues your workflows together with real-time communication, visibility and analytics.

Faster Than the Flu

The numbers speak for themselves:

• 17% reduction in end-to-end cycle times
• Fewer delays caused by miscommunication or unclear room status
• Faster error resolution, thanks to traceable room logs
• Higher staff satisfaction, due to more structured, less reactive work

Zelcare did more than keep up. They improved their whole process. 

Spike in Volume? Handle With Confidence

Flu season isn’t optional, but delays and bottlenecks are. With better visibility, clinics deliver faster and easier high-quality care. Get started with Stat!

🟢 Read the Full Case Study

🟢 Schedule a Demo